Refund policy
Refund & Returns Policy
Everything we sell is made to order. Your shirt or hoodie isn't printed until you buy it, which means less waste and no leftover stock. Because of that:
We don't accept returns or exchanges for wrong size, wrong color, or change of mind. Please check the size chart on every product page before ordering. (Our tees and hoodies are unisex fits.)
Misprints, damage, or defects: we'll make it right. If your item arrives misprinted, damaged, or defective (for example, a print in the wrong place, the wrong item, or a flaw from production), email cityclothinglinecompany@gmail.com within 30 days of delivery with:
- your order number,
- a clear, well-lit photo of the problem (and of the full design), and
- a photo of the shipping label if the package was damaged.
Once we confirm the issue, we'll send a free reprint or a full refund for that item, your choice. You don't need to send the item back. Claims after 30 days can't be accepted.
Lost packages: see our Shipping Policy. Report them within 30 days of the estimated delivery date.
Customers in the EU and UK: you may have a legal right to cancel your order within 14 days of delivery without giving a reason. To use it, email us within that time. Then send the item back unworn and unwashed, with tags, within 14 days of telling us. Return shipping is at your cost. We'll refund the item price (and standard shipping where the law requires it) within 14 days of getting the item back. This doesn't affect your other legal rights.
Refunds go back to your original payment method. Your bank may take a few business days to show them.
Cancellations: printing starts fast. Email us within 2 hours of ordering and we'll try to cancel before your order goes to production. After that, it can't be changed.